Terms & Conditions.

If your organization is exempt from paying sales/use taxes, please submit your exemption certificate or other proof of exemption as required by your state.  

Shortages or packing errors must be reported within 5 days of receipt of shipment. All returns must be authorized within 14 days & returned within 21days or will not be accepted. No returns on custom or printed items. Any custom order must be faxed, e-mailed or mailed in, or we will not be responsible for errors.  

Custom orders, including costumes with color changes,  in process cannot be cancelled or returned.   You can fax your order in to assure accuracy.

Any returnable non-defective items incur a 25% restocking fee & require an RA #, please call for instructions.  All items returned must be in new condition, unmarked & in original package.  

Free color swatches for uniforms available upon request.  We are not responsible for matching dye lots from different manufacturers.

DRY CLEANING IS NOT RECOMMENDED for our costumes.  We recommend that no harsh detergents, fabric softeners or bleach be used.  Please call for care instructions.

All delivery schedules are projected.  We assume no liability for delays to make delivery due to conditions over which we have no control, including the delays of carriers, accidents, strikes, war or any other unavoidable cause.  Please check your receipt for errors & call if there is any, we are not responsible for errors not brought to our attention.  By ordering from us you are automatically agreeing to these terms & conditions weather the order was phoned in, faxed in or placed online.  Order confirmations are sent via e-mail to all orders placed verbally.  We are not responsible for errors in we are not notified of them with-in 48 hours.

Price subject to change without notice.  Venue & jurisdiction to be in St. Louis County, MO for any dispute that may arise.

PRIVACY/SECURITY

We respect your privacy and therefore do not release your private information to other parties. 
We will not sell or provide to anyone your email address, physical address, or telephone number for use in solicitation.

To guard against credit card fraud, we offer secure online ordering using encryption technology. The connection between your browser and our server is encrypted with industry standard Secure Sockets Layer (SSL) technology, which scrambles ordering information so that only your browser and our servers can decipher it. To use this option you must have a browser that supports SSL (e.g. Microsoft Internet Explorer or Netscape Communicator).

We  specialize in mascot costumes.

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We accept

school & university purchase orders,
cashiers checks or money orders.