If your organization is exempt from paying sales/use taxes, please submit your exemption certificate or other proof of exemption as required by your state.
Shortages or packing errors must be reported within 5 days of receipt of shipment. All returns must be authorized and returned within 10 days or will not be accepted. No returns on custom or printed items. Any custom order must be faxed, e-mailed or mailed in, or we will not be responsible for errors.
If or when items are shipped to you in error, will be made to send you a return label via the email address you provide to us to send back the merchandise. If after these three attempts the merchandise is still not returned you the recipient of the merchandise will be held accountable for the full cost of the goods. Team-Mascots reserves the right to charge your provided credit card account information for the merchandise if you have not been charged for it at the time it was shipped. Legal action will be taken if deemed necessary if merchandise is not returned or payment successfully received.
Custom orders, including costumes with color changes or mascot costumes in any size other than the standard LARGE, in process cannot be cancelled or returned. You can email your order in to assure accuracy.
Any returnable non-defective items incur a 25% restocking fee & require an RA #, please call for instructions. All items returned must be in new condition, unmarked and in original package.
Free color swatches for uniforms available upon request. We are not responsible for matching dye lots from different manufacturers.
DRY CLEANING IS NOT RECOMMENDED for our costumes. We recommend that no harsh detergents, fabric softeners or bleach be used. Please call for care instructions.
All delivery schedules are projected. We assume no liability for delays to make delivery due to conditions over which we have no control, including the delays of carriers, accidents, strikes, war or any other unavoidable cause. Please check your receipt for errors & call if there is any, we are not responsible for errors not brought to our attention. By ordering from us you are automatically agreeing to these terms & conditions weather the order was phoned in, faxed in or placed online. Order confirmations are sent via e-mail to all orders placed verbally. We are not responsible for errors if we are not notified of them with-in 48 hours of confirmation.
Price subject to change without notice. Venue and jurisdiction to be in Shelby County, TN for any dispute that may arise.